CRYSTAL VISA INFINITE BENEFITS PORTAL
What is the Crystal Visa Infinite Benefits Portal?
It is an online channel offered by City National Bank to view Crystal Visa Infinite card benefits, offers and services. It also provides a platform through which you may enroll into select benefits available on your card, and a one-stop shop to access Travel and Lifestyle benefits, concierge, events, merchant deals, services and more! You can access the website through your computer, mobile phone or tablet.
How do I enroll?
Enroll in the Crystal Visa Infinite Benefits Portal by entering your card number on the enrollment page and following the quick and easy enrollment steps described below. Please have the Crystal Visa Infinite card you'd like to enroll in hand.
1. You'll first be asked to enter your card number to confirm that Crystal Visa Infinite card is eligible for the portal.
2. Next, you'll be asked to submit your name, address and other personal information.*
3. Next, you'll be asked to setup your username, password and security questions.
*The portal is hosted by Visa on City National Bank's behalf. Visa takes your privacy and security very seriously. Please see Visa and Your Data for more information about Visa's collection and use of your personal information.
I tried enrolling but received a message that my card number cannot be located. What does this mean?
The Crystal Visa Infinite Benefits Portal may not be available on your card. When enrolling, make sure you have correctly entered your Crystal Visa Infinite card number. If you have questions, contact City National Bank by calling the number on the back of your card.
I received an "error" message during enrollment. Why?
It's important to enter all of your information correctly, so please try to enroll again. The information you provide must match the information on your Crystal Visa Infinite card billing statement. If you cannot complete enrollment, you can contact City National Bank directly by calling the number on the back of your card.
Can I enroll over the phone?
Sorry, we are not able to support this right now.
SECURITY AND DATA USE
How do I know the emails I get from the Crystal Visa Infinite Benefits Portal are legitimate?
Any information about changes in your Crystal Visa Infinite Benefits Portal account—including account set-up confirmation, profile updates, username retrieval and password reset—will be sent from [email protected]. Except during your initial enrollment on the Crystal Visa Infinite Benefits Portal, neither City National Bank nor Visa will EVER ask you for personal information or to verify anything about your Crystal Visa Infinite card account by email. Requests like these are often scams. If you receive an email purporting to be from City National Bank or Visa, but that you believe is not legitimate, please forward it to [email protected].
Why do I need to set up security questions?
Security questions are another way to verify who you are. For example, security questions allow you to securely change sensitive profile information such as your Crystal Visa Infinite Benefits Portal Username or password.
What if I cannot remember the answer to my security questions?
If you do not answer your security questions correctly or cannot remember the answers, you will need to contact City National Bank at 1-800-595-8950 from the U.S. or Canada, or 00-800-2797-8251 outside North America.
How does the Crystal Visa Infinite Benefits Portal collect and use my data?
USERNAME AND PASSWORD
How can I access my Crystal Visa Infinite Benefits Portal account information?
Once enrolled, you can access your Crystal Visa Infinite Benefits Portal account information by logging into this website with your username and password and clicking on "Profile" available at the top of each page.
I forgot my Username. Can you tell me what it is?
Yes, you can use "Forgot Username" to retrieve your Crystal Visa Infinite Benefits Portal username.
I forgot my password. How do I reset it?
You can reset your password online by clicking on "Forgot Password". An email will be sent to your registered email address with a link to reset your password. You can simply click on it and reset your Crystal Visa Infinite Benefits Portal password.
What happens if my card is lost or stolen?
If your Crystal Visa Infinite card is lost or stolen, first call City National Bank at the phone number provided on the back of your Crystal Visa Infinite card.
How can I get additional information about the Crystal Visa Infinite Benefits Portal?
To get more information, please call 1-800-595-8950 from the U.S. or Canada, or 00-800-2797-8251 outside North America.